OWNER PORTAL
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(813) 553-2281

FloridaPalmPM@gmail.com

(813) 553-2281

FloridaPalmPM@gmail.com

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Home Owner Info
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Tenant Info

Owner Frequently Asked Questions

WHAT TYPE OF PROPERTIES DO YOU MANAGE?
We manage single family homes, condos and townhomes.
DO YOU SELL REAL ESTATE TOO?

Yes. We can handle all of your Real Estates needs: Buying, Selling, Rentals and Property Management.

WHAT TYPE OF REPORTS DO I GET AND HOW OFTEN?
Accounting statements are emailed once a month. You can also view on your portal 24/7.
HOW AND WHEN DO I GET PAID?
Funds are directly deposited into your account between the 10th -13th of the month.
HOW IS RENT COLLECTION HANDLED?
Tenants will pay via online in their portal. They have 24/7 access to their portal as well.
CAN I Contact YOU AFTER HOURS?

If it’s an emergency, please dial 911. If it’s not an emergency, call us at 813-553-2281. You may also email us anytime at FloridaPalmPM@gmail.com

HOW LONG OF A LEASE DO YOU SIGN?

We allow both short term and long term rentals.

DO I HAVE TO ALLOW PETS?

As the owner of the property it is your decision whether to allow pets or not. If you do not accept pets, you can expect to eliminate approximately 70% of potential applicants, and it could be substantially more difficult to rent your home. If you do not allow pets, it may double or even triple the time it takes to rent your property. Owners have the option to allow either/or cats and dogs. In addition, owners can restrict the breed, age, and weight of pets. If you allow pets, we charge and retain reasonable pet fees and pet rent. We also use a 3rd party Pet Screening process.

HOW MUCH SECURITY DEPOSIT DO YOU CHARGE THE TENANT?
The security deposit is equal to month’s rent.
WHO HOLDS THE TENANT SECURITY DEPOSIT?
The tenant’s security deposit is held in a separate escrow account.
WHAT IF THE TENANT IS NOT TAKING CARE OF MY PROPERTY?
If it is noted on the property visit that your tenant is not keeping the property to the required standard, then a lease violation is issued, stating the items that need to be resolved. Every tenant has to be given the right to “cure” the violation before action can be taken. If this is not done within the stipulated time frame, usually 3-10 days, we will contact you to discuss the next action steps.
WHO PAYS THE UTILITIES?
Unless the HOA provides any included utilities, the tenants are typically responsible for having all the utilities in their own name. Our team verifies that the utilities have been switched prior to issuing keys to a new tenant. The homeowner is responsible during vacancy periods, however.
WHO IS RESPONSIBLE FOR LAWN MAINTENANCE?
Unless the HOA provides landscaping, it is customary that the landlord is responsible for the landscaping. However, this can always be negotiated prior to signing the lease.
CAN I USE MY OWN VENDORS FOR MAINTENANCE?
We believe you hire a property manager to manage your property, not assist you in managing it yourself. Florida Palm Property Management will use the vendors relationships with whom in addition to being fully insured, agree to a certain level of quality, response time and warranty provisions.
SHOULD I RENT MY HOME FURNISHED?
This depends on if the property will be used as a short term or long term rental. Short term rentals that are less than 30 days are typically rented furnished.
WHAT KIND OF INSURANCE DO I NEED?
If your property was previously your personal residence, it is very important, once it becomes a rental to switch the insurance to a rental dwelling policy. This is very different from your homeowner’s policy and you do not want to give your insurance company any reason to deny a claim. Also, if your property is ever going to be vacant for more than two months, you also need to speak with your insurance provider about that and may need a special policy for this situation.
HOW SOON CAN YOU START MANAGING MY PROPERTY?
We are ready when you are.
SHOULD I GET A HOME WARRANTY?
Home Warranties are great for the owner occupied homes, but they are not a good idea for rental properties. They take the property manager out of the loop, increase time and frustration with our staff and the tenant.

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